FAQ
Who can apply for a loan?
Our loans are open to individuals, salaried workers, small business owners, and entrepreneurs. Specific eligibility requirements may apply depending on the type of loan you are interested in.
What types of loans do you offer?
We offer a variety of loan products, including:
Personal Loans
Business Loans
Group Loans
Emergency Loans
Funeral Loans
Asset Acquisition Loans
What is the maximum loan amount I can borrow?
The maximum loan amount depends on the type of loan and the borrower’s creditworthiness. For example, our business loans may offer up to GHS 20,000, while personal loans may have different limits based on income and other factors.
What is the repayment period?
Our loans typically have a repayment period of up to six (6) months. However, this can vary based on the specific loan product.
Do I need collateral to apply for a loan?
For most of our loan products, such as group loans and personal loans, we do not require traditional collateral like land titles or vehicles. Instead, we use guarantors or peer guarantees. However, for larger business loans, collateral may be required.
What are the loan requirements?
The requirements vary by loan type, but general requirements include:
- Valid National ID (Voters, Ghana Card, Passport, or SSNIT Card)
- Pay slips or proof of income (for salaried workers)
- Proof of residence
- Bank statements
- Guarantors
- Signed loan agreement/offer letter
How long does it take to get a loan approved?
Our loans are typically processed within 24 to 48 hours. For repeat borrowers, we offer same-day approvals in many cases, ensuring quick access to funds.
What is the interest rate on the loans?
Interest rates vary depending on the type of loan, loan amount, and repayment period. We strive to offer competitive and affordable rates to ensure our clients can repay comfortably.
What happens if I can’t make a repayment on time?
If you are unable to make a payment on time, it’s important to contact us immediately. We may be able to provide flexibility or restructuring options, depending on your situation. However, late payments may incur additional fees and affect your creditworthiness.
Are the loans insured?
Yes, many of our loan products are insured. For instance, group loans and some personal loans come with insurance coverage in case of death, disability, or the total destruction of the business.
Can I apply for a second loan before paying off the first one?
In most cases, you need to complete repayment of your existing loan before applying for a new one. However, exceptions may be made for repeat clients in good standing or under special circumstances.
What is the process for applying for a loan?
The process typically includes:
- Filling out a loan application form
- Providing the required documents (ID, pay slip, bank statements, guarantors, etc.)
- Undergoing credit and risk assessment
- Signing an offer letter upon approval
- Disbursement of the loan
Can I repay the loan early?
Yes, we allow early repayments without penalties. In fact, paying off your loan early can improve your creditworthiness for future borrowing.
How can I repay my loan?
You can make repayments through various channels, including:
- Bank deposits
- Mobile money
- In-person payments at our office
What happens if my business fails and I cannot repay the loan?
If you face financial difficulties, we encourage you to contact us as soon as possible. We may work with you to restructure the loan or extend the repayment period. In some cases, insurance may cover the loan in the event of business failure due to specific circumstances.
Can I apply online?
Yes, you can apply for some of our loans online through our online portal. Alternatively, you can visit our branch for in-person assistance.
What documents do I need to bring when applying for a loan?
The specific documents depend on the loan type but usually include:
- Valid National ID
- Pay slip or proof of income (for salaried workers)
- Proof of residence
- Guarantor information
- Bank statement
- Completed application form